Delivery and Returns

Delivery

Orders are shipped to the address you enter at checkout. Shipping cost and taxes are calculated on the payment step and shown before you pay. Delivery time depends on the destination and the carrier. It is confirmed after the order is accepted. No delivery day is promised on the product page.

Title to the goods and risk of loss pass to you when the carrier delivers the package to the shipping address on your order (or when it is available for pickup, if that option is used).

Returns — all sales final after delivery

Once your order has been delivered to you, it cannot be returned and we do not offer refunds, exchanges, or store credit. By placing an order, you agree that all sales are final when the shipment reaches the address you provided at checkout.

This is a standard U.S.-style final-sale policy for online orders. We do not operate a change-of-mind or try-on return program after delivery.

Problems with shipping only (before use)

If the parcel arrives damaged in transit, incomplete, or not what you ordered, contact us within 48 hours of the carrier’s delivery scan. Message hex.hall on Instagram or email thehexhall@gmail.com with your order number and clear photos of the package and items. Do not use or discard the product until we reply.

If we confirm a shipping error or carrier damage, we may send a replacement or refund the item price through your original payment method, at our discretion. This exception does not apply to buyer’s remorse, sizing or fit, opened seasonal décor you no longer want, or items that show use after delivery.

Chargebacks and state law

Contact us first so we can resolve delivery issues. Nothing in this policy limits any non-waivable rights you may have under applicable U.S. federal or state consumer laws.